Due to continued expansion of our successful specialised engineering company, we are looking to grow our Internal IT Team and recruit ‘IT & Helpdesk Trainee’.
The right candidate will learn on the job and assist the IT department with daily tasks, deployments of new devices, maintain IT inventory records, data input and assist with tasks coming from 2nd & 3rd line Support Team while working by the company’s procedures and guidelines.

This is an administrative and technical back-office role. Supervised by the 2nd & 3rd line IT Team and reporting to the Head of IT.

Sudlows work throughout the UK and abroad. We have a growing portfolio of clients globally. We are looking for a motivated quick learner who likes to work as part of a team, installing IT devices and learn new technologies. You will need to adapt into our busy workload in a multitasking environment, working as a member of our Internal IT Team.

The job location would usually be from our Manchester office in Hulme Hall Lane but possibly at times from our Oldham, Chadderton office if required.

About the role

The successful candidate will perform all duties that directly relate to the organisation and standardisation of the IT department, learn using the IT Service Desk System, assist with tasks during IT Projects and Audits, receive & register deliveries of new IT equipment and maintain their records, documenting, data input & reporting.

Tasks & Responsibilities

  • Carrying IT equipment in the office to setup for new starters.
  • Installing by our guidelines and procedures, new computers for new starters.
  • Assist the 2nd line Support with upgrades of Desktops and laptops as per their instructions.
  • Learn from the senior IT members how to install and troubleshoot our business applications and be the first line of Support to answer our end users.
  • Escalate work to 2nd line Support when 1st line cannot resolve it.
  • Install and assist with mobile and tablets configuration as per the IT guidelines and procedures of the company.
  • Work under own initiative to carry out departmental and daily tasks.
  • Responsible for updating IT Service Desk system and documentation.
  • Responsible for updating hardware, software, and licenses inventories and asset management.
  • Check on weekly basis stock levels of equipment and report on IT Meetings.
  • Responsible for Meeting minutes / notes in our IT Meetings.
  • Answering the phone and dealing with department calls.
  • Tracking work in progress and recording issues and solutions in our IT Service Desk.
  • Create new guides for users, updating online knowledgebases and the Internal Support site.
  • Be able to carry boxes of laptops, desktops and screens when storing them or when installing on desks.
  • In charge to tidy the IT Store and equipment inventory.


Personal Qualities and skills

  • Be passionate about IT
  • Honesty & Integrity
  • Happy to accept feedback
  • Willingness to learn and advance
  • Work as a team player
  • Have a courteous manner
  • Excellent customer service skills
  • Analysis and problem-solving skills
  • The ability to prioritise and manage tasks
  • Ability to work under heavy workload whilst consistently producing high-quality work to tight deadlines

Essential

  • Basic IT / Computer skills
  • Basic experience with Microsoft Office 365 applications
  • Operating mobiles and tablets.
  • Manners on the phone and face to face
  • Correct learning attitude
  • Eager to learn
  • A good level of experience in deploying and supporting Microsoft Office Suites as well as some basic Computer hardware troubleshooting and installation experience.

Advantageous

The below are advantageous if exist already but would be achieved within time while learning on the job.

  • Some experience of supporting Microsoft Operating systems, including Desktop Windows O/S 7 – Windows 10/11.
  • General understanding of Networking fundamentals.
  • Any ITIL experience or qualifications with Microsoft, Cisco or Apple

Type: Permanent