Due to the continued expansion of our highly successful specialised engineering company, including our award-winning Data Centre design and build business, we have an exciting career opportunity for an enthusiastic Service Co-ordinator to join the Facilities Management Team.

Role Purpose

To provide support to the Facilities Management Department, working as part of the Service Team. You will assist with scheduling a team of Maintenance Engineers, producing work quotes for clients, inputting data, liaising with clients in a professional and courteous manner, collating Engineers and Sub-Contractors paperwork and storing on in-house systems.

Key Tasks & Responsibilities

  • Work under own initiative to carry out departmental tasks.
  • Responsible for updating Facilities Management tracking systems and management reporting systems
  • Scheduling a team of Maintenance Engineers’ whereabouts on a day-to-day basis
  • Produce client quotes for remedial works
  • Raise purchase orders for job orders
  • Support Team Supervisor in all aspects of required work
  • Answering the phone and dealing with department queries
  • Liaise with clients in a professional and courteous manner

Personal Specification

Qualifications & Experience:

  • Experience in an office admin role, preferably in a helpdesk environment
  • Ability to manage and prioritise workload
  • Experience of liaising with colleagues at all levels
  • Effective communication skills
  • Working knowledge of Microsoft Outlook, Word & Excel
  • Accurate data entry processing experience

Planning and Organising:

  • Ability to organise own workload
  • Ability to prioritise work and deliver to tight deadlines
  • Able to maintain accurate and timely records as required by the role
  • Ability to identify and solve everyday job-based problems in collaboration with Manager

Working with People:

  • Able to establish a rapport with service users as necessary e.g. clients, members of the public, other Contractors etc
  • Work well within a team.
  • Understands the needs of others and able to respond accordingly

Communication:

  • Able to communicate factual information politely and courteously
  • Have excellent spoken skills e.g. telephone and face-to-face conversations
  • Have good written and numeric skills appropriate to the job
  • Able to listen, observe and report information to Manager