Due to the continued expansion of our highly successful specialised engineering company, including our award-winning Data Centre design and build business, we have an exciting career opportunity for an experienced and enthusiastic Credit Controller to join the team.

Sudlows, who work throughout the UK, have a growing portfolio of clients globally. We have over 200 staff and have achieved recent growth with ongoing expansion plans. Sudlows are keen to recruit candidates who will be part of this ambition.


Role Purpose

We’re looking for a well-organised individual with proven credit control experience, to take responsibility for the daily credit management for a range of customers. This target driven role involves the strict adherence to credit policy and ensuring recovery of debt within agreed terms.

The ability to liaise with customers to ensure payment terms are maintained and to develop and grow customer relationships is essential. You will be experienced in high volumes of debt collection, negotiating with, and confirming customer receipts and the production of timely updates and forecasts of ledgers reporting. Other duties will include reviewing, recommending and maintaining credit limits, as well as accurately allocating monies and reconciling customer accounts.

In addition to credit control experience already gained working within a commercial environment, we’ll be looking for the ability to work well both independently and as part of a team, and to be numerate and have good attention to detail. Excellent written and verbal communication skills are vital too, not least as you’ll regularly be in contact with our customers via the telephone and email. An in-depth knowledge and understanding of all Microsoft Office packages including Word, Excel and Outlook is required.


Key Tasks and Responsibilities

  • Ensuring all sales invoices are paid within agreed payment terms
  • Liaising with sales personnel to discuss and review problem accounts
  • Maintaining effective communications with the Finance Team regarding customer credit facilities and query resolution; in addition, regular liaison with non-finance departmental teams
  • Consistent chasing of problem debtors by phone, email and letter
  • Logging communication chain with clients and queries for team review to ensure resolution
  • Ensuring overall debt exposure is kept to a bare minimum
  • Streamlining and evolve collection processes
  • Identify, flag and explain root causes of problems and make recommendations for system/process improvement
  • Identify and report to the Finance Controller and Finance Manager any customer queries on a monthly basis.
  • Review Ageing Debt and provide explanations on all overdue amounts to the Finance Controller
  • Dealing with all customer queries
  • Running credit reports on new customers and suppliers as required

Personal Specification

Skills and Qualifications:

  • Experienced, results focused Credit Controller
  • An understanding of the construction industry would be beneficial
  • Self-motivated
  • Work well under pressure
  • Meet tight deadlines
  • Work accurately and effectively with minimal supervision
  • Can communicate at all levels
  • Computer literate/IT skills as required to carry out job
  • Contribute to a team environment and maintain a good working atmosphere.

Planning and Organising:

  • Ability to organise own workload
  • Ability to prioritise work and deliver to tight deadlines
  • Contributes to day-to-day smooth running of the department
  • Able to maintain accurate and timely records as required by the role
  • Identifies and knows how to solve everyday job-based problems in liaison with manager

 Working with People:

  • Able to establish and build a rapport with customers and other colleagues, including in both finance and operational roles
  • Understands how to encourage and influence people to get the best from them
  • Understands the needs of others and able to respond accordingly


  • Able to communicate factual information politely and courteously
  • Has everyday spoken skills e.g. telephone and face-to-face conversations
  • Has advanced written and numerical skills appropriate to the job
  • Able to listen, observe and report information to manager
  • Able to communicate with others in an acceptable and appropriate manner, e.g. patience, tact, humour, sensitivity, understanding, firmness

To apply please send a CV with covering letter demonstrating the above Personal Specification to jobs@sudlows.com